Refund policy

Return Policy

We want you to be happy with your purchase from Italian Biscotti. However, we understand that sometimes things may not go as planned. That’s why we have a flexible return policy for our products.

• If you are not satisfied with your order, please contact us within 2 business days of receiving it. We will do our best to resolve the issue and offer you a refund, exchange, or store credit, depending on the situation and availability.

• If you received a damaged or incorrect product, please send us a photo of the item and your order number to our email address. We will process your request as soon as possible and send you a replacement or a refund.

• If you wish to cancel your order, please reach out to us via email hello@italianbiscotti.com.au within 24 hours of placing your order, with your order number and reason for cancellation.

• We do not accept returns or exchanges for products that have been opened, consumed, or altered in any way.

• We are not responsible for any delays, losses, or damages caused by the shipping carrier. However, we will try to assist you in tracking your order and filing a claim if necessary.

• We reserve the right to refuse any returns or exchanges that do not comply with our policy or that we deem fraudulent or abusive.

Thank you for choosing Italian Biscotti. We appreciate your support and hope you enjoy our delicious biscuits.